ENThe survey of the residents of the Panevėžys City Municipality aimed at evaluating the need for social services in Panevėžys has been presented in the article. The respondents have evaluated the awareness of social services and the availability of information, the need for social services as well as the factors determining the necessity and the adequacy of the services. Therefore, the respondents' views on the problems faced by the users of social services have been summarised in the article. The key words: social services, provision of social services, organisation of social services. [From the publication]