Management quality evaluation of sports clubs for the disabled applying the Common Assessment Framework (CAF)

LTReikšminiai žodžiai: Valdymo kokybė; Visuotinės kokybės vadyba; Sporto klubai; Bendrojo vertinimo modelis; Total quality management (TQM); Sports clubs; Management quality; Common Assessment Framework.

ENThe purpose of the article is to assess the quality of management of sports clubs for the disabled applying the Common Assessment Framework (CAF). The Common Assessment Framework (CAF) is a quality self-assessment tool, which allows: 1) to introduce the principles of total quality management to the public administration and to gradually get acquainted with them; 2) to encourage organisations of the public sector to carry out self-assessment for better understanding of themselves and agreeing on the activities for improvement; 3) to integrate a variety of quality management models; 4) to facilitate the comparative analysis of the activities of the public sector organisation. Based on the Common Assessment Framework (CAF), a quantitative study was carried out. This research used the method of simple random sampling, i.e. every sports club in Lithuania has an equal chance of being selected.The sample size was 45 sports clubs in Lithuania. The findings of the qualitative aspects of management of sports clubs for the disabled show the need for more efficient management of financial resources, increase in service uniqueness and adaptability in terms of investment, much greater individualization of work with the disabled, development of partnerships with other organisations when implementing joint projects, openness to ideas, pursuit for recognition, since the provided services have an impact on the quality of life of the disabled; they acquire healthy lifestyle skills, social skills, manage to be initiative and creative, are able to ensure higher quality of communication and cooperation. [From the publication]

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