Organizational resilience management in the face of a crisis: results of a survey of social service institutions before and during a COVID-19 pandemic
LTReikšminiai žodžiai: Organizacinis atsparumas; Pandemija; Valdymo sprendimai. Keywords: Organizational resilience; Pandemic; Management solutions.Reikšminiai žodžiai: Organizacijos; Atsparumas; Pandemija; COVID-19; Valdymo sprendimai; Organizational resilience; COVID-19; Pandemic; Management solutions.
ENThe article analyzes the problematic situation of organizational resilience in the face of a pandemic, reveals the importance of managerial solutions for positive changes in the organization. It identifies the key challenges facing the organization during a pandemic and identifies key actions to overcome the challenges and survive the COVID-19 emergency. Organizational resilience factors are compared in order of importance, determined in 2020. The onset of the first wave of the pandemic, and 2021 - during the second wave of the pandemic. Purpose – The aim of the article is to reveal the problems that arise in the management of the organization during the emergency, to present possible actions and managerial solutions to overcome those problems and to identify the most important factors of organizational resilience. Design/methodology/approach – a quantitative study of empirical data was performed. Research method - questionnaire survey and descriptive statistical analysis. The results of the study are summarized in the tables. Findings – The analysis of the scientific literature revealed the consequences of the COVID-19 pandemic and the significance of management solutions for organizational resilience. The study identified the main problems that arise in the management of the organization during the emergency, the actions to solve those problems and revealed the most important factors of organizational resilience in the organization during the emergency.Research limitations/implications – the survey was conducted by distributing the questionnaire Apklausa.lt. system. The link of the questionnaire was sent to 120 addressees - by e-mails of the institutions indicated on the Internet, 63 completed questionnaires were returned. Because of this limitation, the insights of the study can only be seen as general trends. Practical implications – the results of this study can be useful for managers of organizations in making managerial decisions to recover from the difficulties caused by a pandemic, to continue operations and to strengthen organizational resilience. Originality/Value – comparing 2020 and 2021. research results, the author of the article identified the most important factors of organizational resilience during the COVID-19 pandemic. The actions identified in the study to help overcome difficulties during a pandemic will help organizations to stay afloat and strengthen organizational resilience. [From the publication]
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