Lietuvos įmonių darbuotojų asmeninių ir darbinių santykių tyrimas

LTReikšminiai žodžiai: Asmeniniai santykiai; Darbiniai santykiai; Darbuotojai; Interpersonal relationships; Work relationships; Employees.

ENThe aim of this paper is to analyse interpersonal and work relationships in Lithuanian companies. The paper consists of theoretical analysis of employees’ relationships and research on interpersonal and work relationships in Lithuania companies. Firstly, a conception of human relationships in the organisation is presented, followed by a discussion on the importance of communication in organisations. Next, relationships between employees and their managers, interrelationships of employees as well as relationships of employees between the participants of the external environment are analysed. The authors present and comment the findings, which were obtained by a questionnaire survey constructed to determine interpersonal and work relationships in companies of Lithuania. The main findings of the research reveal that there are noticeable links between interpersonal and work relationships in companies. As a result, employees involve in these relationships seeking for material gain, feedback, the better image of their workplace, and greater involvement in work. Combining work and personal relationships reduces interference, the organisation’s objectives can be achieved easier and customers remain happy. Mutual influence of relationships is visible in higher sales and, consequently, higher wages, thus working relationships dominate inseparably from personal ones. Within personal relations organisations and their employees often achieve the following benefits: full-fledged communication, faster problem solving, better results and better dissemination of information. Personal relationships help to achieve career faster, it saves time, creates a greater commitment to the organisation and synergy effect, employees are learning and improving.Thus, we see that the employees support personal relationships, so to balance relationships it is necessary to further develop working relationships. It was found that employees benefit from relations with colleagues. It suggest that the leader has smaller influence on the organisation’s benefits. An employee often is forced to obey the manager, trying to communicate with him as little as possible. However, then it is difficult to solve both the employee’s and the organisation’s problems. Employees in relations with their managers seek material gain, unlike in relations with colleagues, when they fulfil their social needs. Assessing staff and management relations, we found employees being convicted that managers are at a higher level and in accordance with the rules they pass orders down to the management levels. Many employees do not consider that it may be otherwise, because the leaders support only working relationships. In fact, managers are more likely to maintain interpersonal, collegial relationships with subordinates rather than those that managers are expecting. Therefore, the manager should create a non-hierarchical management model focusing on the relationships with employees. However, the research revealed that personal relationships affect employees and organisations more than working relationships, so employees in Lithuania should further continue on developing working relationships. When personal and working relationship coincide, then appears better feedback and the company’s objectives are achieved easier. It also serves for formation of better image of the workplace, employees feel more comfortable and involved, which results in increased motivation to work. [From the publication]