Organizacinės kultūros įtaka sveikatos priežiūros įstaigų veiklai

LTReikšminiai žodžiai: Organizacinė kultūra; Sveikatos priežiūros įstaigos; Veikla; Activity; Healthcare institutions; Organizational culture.

ENOne of the important grounds of modern organizational management is the organizational culture. A much higher efficiency of activities and satisfaction of patients is noticeable in the healthcare institutions characterized by balanced culture. The aim of the study was to analyze the influence of organizational culture on activities of healthcare institutions. Materials and methods. A quantitative research (questionnaire survey) has been performed. The research covered 222 (n=222) senior employees of Klaipeda city hospital rendering secondary and tertiary personal healthcare services: 77.5 % specialists, i.e. physicians and nurses, top (0.9 %), middle (3.2 %) and low level managers (13.1 %) and specialists in other spheres (5.4 %). Most part of the respondents (35.1 %) were 41-50 year old employees, 63.5 % of the respondents had over 16 years working experience. The questionnaire used for the survey was made in accordance with the methodological guidebook by L. Simanskiene “Methods of Organizational Culture Diagnostics”. The questionnaires have been analyzed using statistical data analysis package SPSS 13.0. The research was done in accordance with the principles of ethics. Results and conclusions: the respondents stated that the values declared at the healthcare institutions making the work done meaningful and typical for enterprising organization are professional skills (58.6 %), good relations with colleagues, conscientiousness, decency, team work, working discipline, tolerance and respect, following rules of ethics and loyalty to the company (22.5 %).Healthcare institutions employees (62.61 %) described their manager as a creative, conscientious, innovative, standing out for emotional competence, intuitive and farsighted and stated that that the most important values for a leader are: fulfillment of financial obligations (97.3 %), observing laws and keeping one’s word, ability to help employees to reach common goal, conscientiousness and fair relations with employees, sense of humor (58.6 %). Respondents stated that psychological environment, proper relations both inside the organization and outside its limits guarantee better results (73.0 %), employees’ satisfaction with their work, and positive moral and psychological social climate (95.95 %) strengthen organizational culture which ensures higher level of services. [From the publication]