Research on need and peculiarities of quality management tools in public sector : the case of Lithuania
LTReikšminiai žodžiai: Bendras vertinimo metodas; Demingo ciklas nuolatiniam tobulėjimui; Demingo ciklas tobulėjimui; Efektyvumas; Integruotas metodas; Subalansuota apskaita; Subalansuota rodiklių sistema; Viešasis sektorius; Balanced scorecard; Common assessment framework; Deming cycle for continues improvement; Deming's cycle for continues improvement; Efficiency; Integrated method; Public sector.
ENPurpose – the objectives of this research are: 1) to present the integrated model of CAF and BSC methods, 2) to carry out whether Lithuanian public institutions require the integrated method and whether they are able to install this method. The article analyses the potential of implementing the integrated Common Assessment Framework (CAF) and Balanced scorecard (BSC) method to public sector organizations. The benefit and main challenges of implementing the quality management techniques are mentioned as well as the linkage between Common Assessment Framework and Balanced scorecard. In order to substantiate the modeling and instrumentation of integrated method, authors underline two factors – organization’s need and practical abilities to implement this method. Design/methodology/approach - the methods of the research are the following: analysis of Lithuanian and foreign scientific literature, formulation of hypotheses, questionnaire survey and statistical data processing methods. Findings - the survey revealed that there is indeed a real need for the integrated method (more than 81 % of respondents evaluated demand for the integrated method average or higher for their organization. Moreover, 91 % of respondents rated their organization having an average or higher potential to implement the integrated method. However, authors determined the paradox: the higher the need of implementing the integrated method for public sector institution was identified, the less abilities it had to implement mentioned method. [From the publication]
