An Assessment of volunteers’ job satisfaction and organizational commitment factors: the case of sport organization

LTReikšminiai žodžiai: Ilgalaikė savanorystė; Pasitenkinimas veikla; Savanoris; Savanorių įsipareigojimas; Sporto organizacija; Job satisfaction; Long-term volunteering; Sport organization; Volunteer; Volunteers commitment; Volunteers' commitment.

ENOne of the biggest problems in voluntary sports organizations is considered to be volunteers’ turnover. It is important to analyze volunteering factors and especially those that can influence decision to continue volunteering. This study analyzes volunteers, who are engaged in sport organization and most of the time do volunteering at sports events. Volunteers often execute important tasks and without their contribution sport organizations activities cannot be fully implemented. Volunteers in sport organizations often face different volunteering conditions when they execute various tasks; they also often work in groups and this emphasizes good relationship importance between all volunteers. This study focuses on volunteers’ job satisfaction and organizational commitment. An assessment of these factors can provide information of volunteering conditions and improve sport organizations performance so this may lead to longterm relationship between volunteers and sport organization. The purpose of the present study is to assess and find out volunteers’ job satisfaction and organizational commitment factors as well as to indicate their influence on decision whether to continue volunteering in sport organization or not. Volunteers were examined in "Sport Volunteers Union" (SVU). This organization unites about 200 volunteers, who volunteer in various sport events and are obligated to SVU organizational tasks as well. The present study was performed under quantitative research design using questionnaire survey. Questionnaire was based on T. Schlesinger et al. (2013) instrument. T. Schlesinger granted permission to use prepared questionnaire. This instrument assesses volunteers’ job satisfaction and organizational commitment factors as well as volunteers decision to continue volunteering in sport organization.Exploratory factor analysis was used to identify volunteers’ job satisfaction and organizational commitment factors. Other statistical methods were used to assess factors and identify statistical difference between volunteers’ groups. Finally, correlation analysis was used to determine relationship between volunteers’ job satisfaction, organizational commitment, and decision to terminate volunteering activities. This study revealed four factors of volunteers’ job satisfaction as well as three factors of commitment. Job satisfaction factors were labeled as follows: support, increase of competencies, activity design, and material incentives; commitment factors were labeled as follows: social attachment, open communication, and emotional attachment. Analysis revealed that volunteers were not satisfied with increase of competencies but with other job satisfaction factors volunteers felt satisfied. Analysis also indicated volunteers to be committed to sport organization especially about social and emotional attachment aspects. Job satisfaction did not affect volunteering continuity. In other words, there was no significant relationship between job satisfaction and intention to leave sport organization. [From the publication]

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