Veiklos rezultatų matavimo sistemos : diegimo problemos Lietuvos organizacijose

• Jurkštienė, Aušra
• Gimžauskienė, Edita

LTStraipsnyje teoriniu ir praktiniu aspektu analizuojamas veiklos rezultatų matavimas kaip moderni organizacijos vadybos priemonė bei jo diegimo Lietuvos organizacijose problemos. Suformuluoti pagrindiniai veiklos rezultatų matavimo priemonių reikalavimai. Ypatingas dėmesys skiriamas skirtingoms organizacijų veiklos vertinimo perspektyvoms, kurios iš esmės atitinka pagrindinius šiuolaikinio verslo principus ir kritinius sėkmės veiksnius. Problemos pagrindimui ir esamos Lietuvos organizacijose padėties šioje srityje nustatymui buvo atliktas žvalgybinis veiklos rezultatų matavimo iš skirtingų perspektyvų poreikio ir galimybių tyrimas. [Iš leidinio]Reikšminiai žodžiai: Veiklos rezultatai; Veiklos rezultatų matavimas; Veiklos vertinimas; Performance results; Performance measurement; Performance evaluation.

ENDynamic business environment, continuous and complex changes become constant of today life. New products and entire markets appear and disappear without a sign. It is clear that organizations must work under new conditions of competition. Most of organizational, structural changes and a lot of management instruments, to implement them, are the best response to it. The performance measurement, which let's managers to observe organiza'tion and it changes continuously, is one of them. In economy dominated by tangible assets, financial measurements were adequate to record investments in inventory, property, plant and equipment on companies' balance sheet. But today's economy, where intangible assets have become the major sources of competitive advantage, calls for tools that describe knowledge-based. Lacking of such tools, companies have encountered difficulties managing what they could not describe or measure. Lithuanian organizations must change the main principals of business and management in order to become equal partners of world companies. That's why those problems are urgent in our companies. Those moments let us to formulate the question: is it urgent for Lithuanian organizations to implement modern performance measurement systems? And what are the abilities of implementation of it? Performance measurement is modern mean to continuous monitoring of performance and changes. It is important that implementation of performance measurement systems not just showing changes in organizations but itself is a change as well. The main requirements for performance measurement systems were formed, using theoretical approach. Critical different perspectives of organization performance evaluation, as they correspond with critical success factors of modern business, were discussed, as well.The experimental research was carried out the main aim of which was to proof the problem and to clear up the situation of performance measurement, using different perspectives of evaluation, in Lithuanian organizations. The results of experimental research showed that there is demand for measurement of performance using different perspectives, but the main problems are the ability to do it. The lack of methodologies of is in the center of that group of problems. And this means that methodological studies of performance measurement systems are interesting area of future scientific researches. [From the publication]