Socialines paslaugas teikiančių darbuotojų perdegimo sindromo, socialinės paramos bei saviveiksmingumo sąsajos

• Raižienė, Saulė
• Bakšytė, Akvilė

LTStraipsnyje nagrinėjama, kaip perdegimo sindromas yra susijęs su socialine parama bei saviveiksmingumu. Tyrime dalyvavo 145 socialines paslaugas teikiančios darbuotojos (socialinės darbuotojos bei socialinės pedagogės). Tyrimo objektu buvo pasirinktas perdegimo sindromas (vertintas MBI – Perdegimo sindromo klausimynu (Maslach, Jackson, 1981)), socialinė parama (vertinta Socialinės paramos klausimynu, gautu modifikavus Multidimensinę socialinės paramos skalę (Zimet, 1990)) bei saviveiksmingumas (vertintas Saviveiksmingumo skale (Jerusalem, Schwarzer, 1979)). Tyrimo rezultatai parodė, kad yra statistiškai reikšmingas ryšys tarp perdegimo ir socialinės paramos, tarp perdegimo ir saviveiksmingumo. Taip pat nustatyta, kad vadovų parama bei darbuotojo saviveiksmingumas reikšmingai prognozuoja perdegimo sindromo tam tikras dimensijas. [Iš leidinio]Reikšminiai žodžiai: Perdegimo sindromas; Perdegimo sindromas, socialinė parama, saviveiksmingumas; Saviveiksmingumas; Socialine parama; Socialines paslaugas teikiantys darbuotojai; Socialinė parama; Bumout; Burnout; Burnout, social support, self-efficacy; Human service professionals; Self-efficacy; Social support.

ENThe purpose of the study is to assess the link between burnout and social support as well as burnout and self-efficacy. The sample group included 145 human service professionals. Burnout was assessed with the Maslach Burnout Inventory (Maslach and Jackson, 1981), which consists of 22 items measuring emotional exhaustion, depersonalization and personal accomplishment. Social support was assessed by modifying the Multidimensional Scale of Perceived Social Support (Zimet, 1990). The final 20-item scale measures perceived social support from the following five sources: family, friends, colleagues, manager and significant other. The perceived self-efficacy was assessed with the General Self- Efficacy Scale which includes 10 items (Jerusalem and Schwarzer, 1979). The results showed that social support was related to burnout: greater social support from managers influenced lower emotional exhaustion and also bigger personal accomplishments; greater social support from colleagues influenced greater personal accomplishments. Self-efficacy is also related to burnout: high self-efficacy influences bigger frequency and intensity of personal accomplishments and lower frequency of emotional exhaustion. Moreover, burnout can be predicted by social support and self-efficacy: the frequency of emotional exhaustion can be predicted only due to less social support from managers; intensity of emotional exhaustion can be predicted only by lower self-efficacy. Frequency and intensity of personal accomplishments can be predicted only by self-efficacy. [From the publication]