Vartotojų teisė į informaciją pagal naująją vartotojų teisių direktyvą: žingsnis pirmyn?

LTŠiame straipsnyje analizuojamas vienos iš kertinių vartotojo teisių – teisės į informaciją reguliavimas Europos Komisijos pasiūlytame direktyvos dėl vartotojų teisių projekte: analizuojamos vartotojo teisės į informaciją užtikrinimo tendencijos, informacijos turinio problematika ir vartotojo standarto klausimas vertinant informacijos pakankamumą bei sutarties sąlygas skaidrumo principo požiūriu. Pagrindinės sąvokos: vartotojo teisė į informaciją, nesąžiningos sutarčių sąlygos, vartotojo standartas.

ENArticle analyzes how the one of the basic consumer rights – the information right – is regulated in the European Commission Proposal for a Directive of the European Parliament and of the Council on consumer rights (hereinafter Proposal): there are analyzed the tendencies of the regulation of the consumer right to receive information; the problems of the scope of the provided information and the issue of the consumer standard should be used in evaluation of the sufficiency of the provided information and the transparency of the contract terms. The regulation of the consumer right to receive information established in the Proposal may imply the new era in the regulation of the B2C relations when the aim to ensure the high common level of consumer protection is contrasted to the aim to ensure the balance of the interests of the consumer and business. Such "slight" conversion of the aims may have an impact on the application of the legal norms regulating consumer right to information and the scope of the disclosure obligation of the business here while reducing the level of the consumer protection. The regulation of the information scope has been provided to the consumer and the consequences of the non-disclosure in the Proposal may cause many problems to the Member States by implementing of the directive. In Lithuania it may mean the reduction of the level of the consumer protection. Lithuanian law first of all establishes the general and open legal norm for the obligation to provide information and an obligation to provide information in Lithuanian language; secondly, it elaborates the information related to the price.From both perspectives it can be considered that Lithuanian legal norms do not comply with the requirements of the Proposal. The Proposal confusedly regulates the consequences of non-disclosure in relation to regulation of the contract terms which are not transparent. However it should be considered that the recognition the term as unfair is one of the consequences of the non-disclosure and that the term which are not consistent with the requirement of the transparency is contrary to the principle of good faith. The Proposal does not provide an answer what kind of consumer standard should be applied by implementation of the consumer right to receive information and applying the transparency principle. If the benchmark of the consumer meant that the consumer should not only read the terms of the contract but also should ascertain the meaning and the scope of the contract terms and understand all contract terms etc., it would deny the essence of the consumer protection philosophy. It is considered such a benchmark of the consumer when the person can understand the provided information and the contract terms without any additional endeavour especially without any assistance of third persons. Keywords: consumer‘s right to information, unfair contract terms, benchmark of the consumer (standard consumer). [From the publication]

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