Lietuvos policijos veiklos kokybės tobulinimo galimybės

• Ruževičius, Juozas
• Kasperavičius, Rimantas

LTStraipsnyje analizuojama viešojo saugumo samprata, turinys ir sąsajos su policijos veiklos ir gyvenimo kokybe, išryškinti kokybės vadybos sistemų ir kitų kokybės gerinimo priemonių taikymo policijos veiklai tobulinti ypatumai, pateikiamas organizacijos padalinių sąveikos ir bendrųjų tikslų „matymo“ modelis, identifikuoti Lietuvos policijos veiklos sisteminio tobulinimo galimi etapai ir priemonės. Ypatingas dėmesys skiriamas kokybės vadybos priemonių taikymo policijos įstaigose ypatumams ir veiksmingumui atskleisti bei gerajai patirčiai apibendrinti. Be to, straipsnyje formuluojamos rekomendacijos ir įžvalgos tiek veiksmingoms kokybės vadybos sistemoms kurti minėtose viešojo sektoriaus organizacijose, tiek ir šalies policijos veiklos vadybai tobulinti. [Iš leidinio]

ENThe article aims to summarize theoretical aspects of the quality improvement used for effectiveness of the progress of police institutions and identification of the means and models of the management which can be adjusted during implementation period to support and advance quality management systems in the Lithuanian police institutions. Study methodology: the article is prepared on the basis of the system and comparative analysis of scientific literature grounded on the police institutions' experience in quality of the related domain both in Lithuania and abroad. Providing public security has found its confirmation in documents and consulting work and the quality management systems study and implementation experience in the public sector organizations. The article considers linkage between the public security, police activities quality and quality of life, peculiarities of the quality management systems being chosen and other means of advance being applied, the model of "vision" of the aims and co-operative objectives of the units being presented, and possible stages and police system improvement means being identified. The study reveals that the biggest deviations of the improvement activities in the public sector organizations come as a result of lack of comprehension in methodology and management theory, insufficient subsidies of quality management means for skills development and identification process deficiency for the joint system entrance, and experience and knowledge measurement.The authors of the article suggest the police institutions a three-stage way to constantly and systematically achieve the process quality improvement. The first stage presumes advance achievement of the quality of the activities, having, first and foremost, performed the quality management system, according to ISO 9001 standard requirements, thus having reached a new basic quality level of activities. This stage finds it necessary to implement the active measurement and customer assessment system to check the customer satisfaction of the police services and activities. Having implemented quality management system in several police institutions and having made sure it is functioning successfully, it might be possible at the second stage to long for unification of the country's police activities certification in correspondence (as a network managed by the central management institution - the Police Department under the Ministry of the Interior). The third stage should follow permanent advance in all the areas of the police activities, based on the Total Quality Management, EFQM Excellence Model, or the criteria and measures adapted on its basis - Common Assessment Framework (CAF), aiming to improve public sector organizational activities. Meanwhile, the Balanced Scorecard System is recommended to be implemented, which might essentially improve the strategic planning process and the enlarged police institutions' managerial effectiveness. [From the publication]