Consumer dissatisfaction structure - e-logistic perspective: Lithuania case
ENWith the growth of e-commerce, most of the shippers, especially multi-channel shippers, are just starting to develop their own distribution network infrastructure. Since year 2000, e-commerce started to expand rapidly with the ‘pure-play’ (online only) retailers, which enabled establishing of e-fulfilment distribution networks. Certain products specific brings additional challenges for e-commerce and e-supply chain. In this article, the consumer perception and understanding of e-logistic services and quality of these services in e-commerce satisfaction or dissatisfaction structure of Lithuania consumers will be analysed, not taking into account specifics of certain products. Methods of comparative analysis, questionnaire, and statistical data analysis will be employed. Keywords: e-commerce; e-logistic; ICT development; consumer behaviour; Lithuania case. [From the publication]
- Customer engagement into value creation : determining factors and relations with loyalty / Jurate Banyte, Asta Tarute, Inga Taujanskyte. Inžinerinė ekonomika. 2014, 25 (5), p. 568-577.
- Features of food industry on the Internet: a case of Lithuania / Vida Davidavičienė, Jolanta Sabaitytė, Sigitas Davidavičius. Przedsiębiorczość międzynarodowa 2017, 3, 1, p. 197-209.
- Measuring quality of e-commerce web sites: case of Lithuania / Vida Davidavičienė, Jonas Tolvaišas. Ekonomika ir vadyba. 2011, Nr. 16, p. 723-729.
- Social networks in B2B and B2C communication / Vida Davidavičienė, Arnoldina Pabedinskaitė, Sigitas Davidavičius. Transformations in business & economics. 2017, vol. 16, no. 1 (40), p. 69-84.
